Here you can requestbug fixing and get quick replies to your questions!
To send an error message or a question, please use the application form.
The answer to your question also can be found in the FAQ list.
You can also read manuals for administrative panel
and pricing system.
To view the list of categories with external Taobao ID click here.
Addressing to the support, please follow the simple rules:
Operating schedule of OT technical support:
— Primary consideration of the application is guaranteed for 1 hour on weekdays from 09:00 to 18:00 MSK. At other times the operational response is possible, but not guaranteed.
— The critical cases (the site does not open, errors in the order process etc) are considered for 1 hour round-the-clock, seven days a week.
OT support considers errors and requests for specific customizations;
In Skype-chats you may discuss financial and private issues;
To discuss any issues with the OT experts and agents, please use OT forum.